FAQs & TERMS AND CONDITIONS

 

FAQ'S & Terms and Conditions

HOW LONG DOES IT TAKE TO FIRE MY PIECE?

It usually takes around 4-6 weeks to fire work completed in one of our workshops depending on what's happening in the studio. If you're waiting to see if your creations are ready check our collections and pick up pages for the studio you completed your workshop. 

You can see our collections page HERE

WHAT IS YOUR CANCELATION POLICY?

 

All tickets are non-refundable.

You may reschedule your booking once free of charge, if requested more than 48 hours before your scheduled class.

Changes made within 48 hours of your class will incur a 30% rebooking fee.

Additional rescheduling requests (after the first complimentary change) will be subject to a $25 administration fee per change.

To reschedule, please email us at hello@parttimeceramics.com.au with your booking details.

WHAT HAPPENS IF MY PIECE CRACKS OR EXPLODES IN THE KILN?

Ceramics is an unpredictable medium, and cracks or breakages can occasionally occur during the firing process.

While our team handles all work with care, we cannot take responsibility for any damage that is not the direct result of staff mishandling. These outcomes are a natural part of working with clay and kilns, and we appreciate your understanding.

WHAT IF I’M LATE OR FORGET ABOUT MY CLASS?

Please note that we are unable to offer make-up sessions or refunds if you arrive late or forget your booking. Arrivals more than 30 minutes after the class start time may be refused entry, and no reschedule or refund will be offered in these cases.

We recommend arriving a few minutes early to get settled and make the most of your class time.

DO YOU OFFER FIRING OF WORK I’VE MADE ELSE WHERE?

We sure do! Click this link to be taken to our firing page.

 

WHEN WILL I BE ABLE TO COLLECT MY WORK?

 

Work completed at or four week course can be collected from the studio you attended after around 5/6 weeks. If your workshop is listed on our collections page your items are ready to be collected. Please see our collections page for collection times. Click here for our Taren Point collection page and here for our Engadine collection page. 

I'VE DROPPED OFF MY PEICES FOR FIRING - NOW WHAT?

Once you have dropped off your pieces at out studio for firing, you’ll need to check back with us in a couple weeks or so to see if they have been through their first bisque firing. We only run firings when there is enough work to fill a kiln load, ensuring that we do our bit to help reduce electricity consumption.

Once your items are bisque fired, they are ready to be collected, glazed and then returned to the studio for their final firing.

If you do not have glazes, they are available to purchase at any reputable pottery supplies store or you can book into one of our glazing sessions hosted at the end of each month. When purchasing external glazes please ensure they are cone 6. Brands we recommend include: Clayworks, Mayco & Amaco.

 

HOW LONG DO I HAVE TO COLLECT MY WORK?

 

We'd love to hold on to your work for forever, however we need to make room for all the other lovely things that come through the studio. We generally hold work for around 3 months after your workshop date. After this we donate all unclaimed works to charity. 

UNDULY INTOXICATED & DISORDERLY PATRONS

Unduly intoxicated and disorderly behaviour will not be tolerated at any Part Time Ceramics Classes. Should you rock up to your class visibly unduly intoxicated or begin to display antisocial behaviours you will be asked to leave the premises. No refund or credit notes will be offered to patrons who are asked leave due to unduly intoxication.

REFUNDS AND RETURNS ON CERAMICS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

We do not offer refunds on classes and workshops. A credit note can be issued where 4 or more days notice is given. This includes cases where your class has been postponed due to a government enforced lockdown. 

WHAT IS YOUR CANCELATION POLICY?

Tickets are not refundable. You can reschedule your tickets up to 48 hours before your class. We allow one reschedule per booking, after this you will billed a non-negotiable $25 administration fee per a ticket (person) for each requested change following the first. You need to let us know by emailing at hello@parttimeceramics.com.au with your booking details.

SHIPPING

Please note that our shipping days are Wednesdays & Thursdays. All orders are currently shipped with Couriers Please or Australia Post. 

Shipping will be calculated at check out.

Local pickup is available for those who wish to collect their items in person.

At this stage we do not offer International shipping however, If you see something you really like send me an email via the contact form and I will see what I can do. 

BREAKAGES ON PURCHASES 

Sadly Breakages do often occur when sending fragile pieces around the nation. Should your special item fall victim to such a fate please contact me as soon as you can with as much information and images that you can. I will do my best to arrange for a replacement or refund. 

Exchanges or refunds aren't provided for change of mind.