FAQs & TERMS AND CONDITIONS

It usually takes around 4-6 weeks to fire work completed in one of our workshops depending on what's happening in the studio. If you're waiting to see if your creations are ready check our collections and pick up pages for the studio you completed your workshop.

You can see our collections page HERE

All tickets are non-refundable.

You may reschedule your booking once free of charge, if requested more than 48 hours before your scheduled class.

Changes made within 48 hours of your class will incur a 30% rebooking fee.

Additional rescheduling requests (after the first complimentary change) will be subject to a $25 administration fee per change.

To reschedule, please email us 48 hours prior to your class at hello@parttimeceramics.com.au with your booking details.

We understand that circumstances can change, however due to the nature of our multi-week courses, we are unable to offer refunds, credits, or transfers for participants who choose to withdraw part way through a course.

When you book into a four-week course, you are reserving a specific place in the class for the full duration of the course. This place is removed from availability and cannot be resold once the course has commenced. Our instructor time, studio resources, materials, and class preparation are also committed based on the number of participants booked prior to the course starting.

For this reason, deciding that the course is not suitable, not enjoying the experience, changing your mind, or being unable to attend remaining sessions does not qualify for a refund or partial refund.

We recommend that anyone who is unsure whether a multi-week course is right for them first try one of our one-off experiences, such as a Wheel Taster or Paint-a-Pot session, before committing to a full course.

We are committed to providing a quality experience and welcome feedback if you feel there has been an issue with the service provided. Your rights under the Australian Consumer Law are not affected. If there is a major failure with the service provided, you may have rights to a remedy as required by law.

Ceramics is an unpredictable medium, and cracks or breakages can occasionally occur during the firing process.

While our team handles all work with care, we cannot take responsibility for any damage that is not the direct result of staff mishandling. These outcomes are a natural part of working with clay and kilns, and we appreciate your understanding.

Please note that we are unable to offer make-up sessions or refunds if you arrive late or forget your booking. Arrivals more than 30 minutes after the class start time may be refused entry, and no reschedule or refund will be offered in these cases.

We recommend arriving a few minutes early to get settled and make the most of your class time.

We sure do! Click this link to be taken to our firing page.

Work completed at our four week courses can be collected from the studio you attended after around 5-6 weeks. If your workshop is listed on our collections page your items are ready to be collected. Please see our collections page for collection times. Click here for our Taren Point collection page.

Once you have dropped off your pieces at our studio for firing, you’ll need to check back with us in a couple weeks or so to see if they have been through their first bisque firing. We only run firings when there is enough work to fill a kiln load, ensuring that we do our bit to help reduce electricity consumption.

Once your items are bisque fired, they are ready to be collected, glazed and then returned to the studio for their final firing.

If you do not have glazes, they are available to purchase at any reputable pottery supplies store or you can book into one of our glazing sessions hosted at the end of each month. When purchasing external glazes please ensure they are cone 6. Brands we recommend include: Clayworks, Mayco & Amaco.

We'd love to hold on to your work forever, however we need to make room for all the other lovely things that come through the studio. We generally hold work for around 3 months after your workshop date. After this we donate all unclaimed works to charity.

Unduly intoxicated and disorderly behaviour will not be tolerated at any Part Time Ceramics classes. Should you arrive visibly intoxicated or begin to display antisocial behaviours you will be asked to leave the premises. No refund or credit notes will be offered to patrons who are asked to leave due to intoxication.

Please note that our shipping days are Wednesdays & Thursdays. All orders are currently shipped with Couriers Please or Australia Post.

Shipping will be calculated at checkout.

Local pickup is available for those who wish to collect their items in person.

At this stage we do not offer International shipping. However, if you see something you really like send me an email via the contact form and I will see what I can do.