REFUNDS AND RETURNS ON CERAMICS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We do not offer refunds on classes and workshops. A credit note can be issued where 4 or more days notice is given. This includes cases where your class has been postponed due to a government enforced lockdown.
WHAT IS YOUR CANCELATION POLICY?
Tickets are not refundable. You can reschedule your tickets up to 48 hours before your class. We allow one reschedule per booking, after this you will billed a non-negotiable $25 administration fee per a ticket (person) for each requested change following the first. You need to let us know by emailing at hello@parttimeceramics.com.au with your booking details.
SHIPPING
Please note that our shipping days are Wednesdays & Thursdays. All orders are currently shipped with Couriers Please or Australia Post.
Shipping will be calculated at check out.
Local pickup is available for those who wish to collect their items in person.
At this stage we do not offer International shipping however, If you see something you really like send me an email via the contact form and I will see what I can do.
BREAKAGES
Sadly Breakages do often occur when sending fragile pieces around the nation. Should your special item fall victim to such a fate please contact me as soon as you can with as much information and images that you can. I will do my best to arrange for a replacement or refund.
Exchanges or refunds aren't provided for change of mind.